Sequoia Master PC crash

Sequoia Master PC crash

Problem/Question
The Sequoia Master PC is crashed or is temporarily not available.

Solution/Work-Around

Procedure using a new PC:
  1. Install the latest Version of Ergosoft
  2. Follow the Installation Description
    1. Note: be sure to have the same release installed on all Client PCs!
Procedure without a new PC:
  1. Select one of the Client PCs to make it the Master
  2. Open the Ergosoft ControlCenter (on a Client PC)
  3. Select the tab "Tools"
  4. Open <Maintenance Tool>
  5. Select "RIP Master/Client configuration"
  6. Switch from Client to Master
  7. Set up the Master (see instructions here)
Note: If the Shared Storage folder was located on the (old or crashed) Master PC try to get all the Shared Storage content to the new one. Otherwise all settings, image and user data, Presets, Print and Cut Environments have to be rebuild!

Related Articles & Links

    • Related Articles

    • Sequoia Master PC is not found by the Client PC

      Problem/Question When starting a Client PC the you receive an error message that the Master PC cannot be found. Usually this is a communication problem between the master and the clients. Solution/Work-Around Exit the "Ergosoft ControlCenter" on ...

    • Sequoia Update

      Problem/Question How to update Sequoia? The update of the Sequoia version must be done in the correct order. Solution/Work-Around <Exit> the Ergosoft ControlCenter on the Master PC Note: All Client workstations get a broadcast shutdown. Clients in ...

    • TrueShapeNesting on Networked Departments (Sequoia)

      Problem/Question On Networked Departments systems (formerly Sequoia), it is not possible to do TSN on the Client PCs. Solution/Work-Around Per Default, the TEMP folder on the Master (_Server\Files\TEMP) is set to store TSN generated PDF files. This ...

    • Sequoia Modes

      Problem/Question When installing Sequoia you will be asked in which mode you want to install the software. This raises the question “What is the difference between the modes you can run Sequoia?" At this installation window you can select which ...

    • How to get an installer

      Problem/Question You want to get an installer of Ergosoft. The current installer for the latest release of Ergosoft and a previous one can be found on our Documentation Portal. For Ergosoft Sequoia you need the Sequoia Feature Pack in addition to the ...