How to update a Networked Department environment

How to update a Networked Department environment

Problem/Question
Your Networked Department setup is running smoothly but you'd like to update to the latest version. Now, you ask yourself

What do I have to consider updating the ND setup?

Ergosoft's recommendation is to contact Ergosoft and ask for assistance.
(As a paid service, our specialists can help you with the update remotely.)

Solution/Work-Around
If you prefere to do the update on your own, make sure to respect the following oder. 
  1. Close all connected Ergosoft prorams on the Client PCs.
  2. Close all connected Ergosoft prorams on the Master PC.
  3. Run the update on the Master PC.
  4. Start Ergosoft Control Center on the Master.
  5. Run the update on the Client PCs.
  6. Start all Client PCs.
  7. Test the whole setup.
Note: There is no extra installation version for Sequoia. Sequoia is only activated via the Sequoia Feature Pack and the corresponding license.

    • Related Articles

    • Sequoia Master PC is not found by the Client PC

      Problem/Question When starting a Client PC the you receive an error message that the Master PC cannot be found. Usually this is a communication problem between the master and the clients. Solution/Work-Around Exit the "Ergosoft ControlCenter" on ...

    • Networked Department Start order (Waiting for Ergosoft communication)

      Problem/Question The following messages may appear when starting a Network Department Client. If this message does not disappear in seconds/minutes, the Client can't connect to the Master. (A permanent network connection between all Networked ...

    • Sequoia Communication Utility

      Problem/Question What is the definition of the Communication Utility? The Communication Utility is a background application and is available in the Windows task bar after starting the Ergosoft ControlCenter. Solution/Work-Around The Communication ...

    • Sequoia Master PC crash

      Problem/Question The Sequoia Master PC is crashed or is temporarily not available. Solution/Work-Around Procedure using a new PC: Install the latest Version of Ergosoft Follow the Installation Description Note: be sure to have the same release ...

    • Sequoia Modes

      Problem/Question When installing Sequoia you will be asked in which mode you want to install the software. This raises the question “What is the difference between the modes you can run Sequoia?" At this installation window you can select which ...