What is the Support Data ZIP file?

What is the Support Data ZIP file?

Problem/Question
"What is the purpose of the Support.zip file?"
 
The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting.
Below you will find a list of the files and folders it contains as well as the information it contains.

Description of the components

Folders
  1. CutEnvFiles > Cut Environment (selected when creating)
  2. EsLogging > JobComposer-, Queue- and RoleConfig Log files
  3. JQServJournals > RIP Server Log files (included error Logs)
  4. MiniDump > Crash Report Log file
  5. PrEnvFiles > Print environment (selected when creating)
  6. Settings > all Ergosoft user data settings
  7. Workspaces > all Ergosoft user data workspaces
Files
  1. CmDust-Result.log > Log file from dongle, Operating system, Computer name, Number of network cards and IP addresses, OS language, Number of hard drives and more information
  2. DescRec.ini > Summary of printer, media and inks for cost callculating
  3. dir.txt > List of program folder files including timestamp information of the last change
  4. ES_HKLM.ini > Installed versions (from 13 upward) and respective user data folders
  5. InkTypes.xml > Ink types set up for cost calculation
  6. MediaTypes.xml > Media types set up for cost calculation
  7. PPUSER.INI > Basic settings for the Ergosoft RIP
  8. PrinterIds.xml > Output configurations Print Clients
  9. Rips.ini > Print Environment information
  10. Supportfiles.txt > Paths to the current Print- and Cut Environment
  11. SupportInfo.txt > License details
  12. UserLevelRights.esbin > Software rights on user level
  13. version.txt > OS and Hardware information, Ergosoft RIP Version, Program and User data folder, File version of each .exe and .dll in the program folder (excluding sub-folders)

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