How to Generate a Support Data ZIP

How to Generate a Support Data ZIP

Problem/Question
How to Generate a Support Data ZIP file? 

Solution/Work-Around
  1. Open "ErgoSoft ControlCenter"
  2. Select tab "Tools"
  3. Start the "MaintenanceTool
  4. <Exit> ErgoSoft ControlCenter  and go back to "MaintenanceTool"
  5. Select the tab "Troubleshooting"
  6. Execute "Shut down all RIP components"
  7. Execute "Create support data zip file"
A prompt will appear asking for a path to save the file to. Specify a path you want, confirm the dialog and then simply send us the resulting support.zip file.

Important Sequoia information: Before you generate a Support Data ZIP file on the Master, you should close all the Ergosoft process in the Clients stations.


    • Related Articles

    • TrueShapeNesting on Networked Departments (Sequoia)

      Problem/Question On Networked Departments systems (formerly Sequoia), it is not possible to do TSN on the Client PCs. Solution/Work-Around Per Default, the TEMP folder on the Master (_Server\Files\TEMP) is set to store TSN generated PDF files. This ...
    • What is the Support Data ZIP file?

      Problem/Question "What is the purpose of the Support.zip file?"   The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting. Below you will find a ...
    • Sequoia Limitations

      Problem/Question Ergosoft 16 Sequoia has some limitations that are important for installation and use. Solution/Work-Around Installation Master and all Sequoia workstations must use the same build version 64-bit and 32-bit installations in ...
    • Sequoia Master PC crash

      Problem/Question The Sequoia Master PC is crashed or is temporarily not available. Solution/Work-Around Procedure using a new PC: Install the latest Version of Ergosoft Follow the Installation Description Note: be sure to have the same release ...
    • Sequoia Dongle move

      Problem/Question If you change PCs or have other problems with the dongle server it may be necessary to move the dongle to another PC within the Sequoia system. "How can the Sequoia dongle be replugged without changing the Master/Client ...