How to Generate a Support Data ZIP
How to Generate a Support Data ZIP file?
- Open "ErgoSoft
- Select tab "Tools"
- <Exit> ErgoSoft ControlCenter and go back to "MaintenanceTool"
the tab "Troubleshooting"
"Shut down all RIP components"
"Create support data zip file"
A prompt will appear asking for
a path to save the file to. Specify a path you want, confirm the dialog and
then simply send us the resulting support.zip file.
mportant Sequoia information: Before you generate a Support Data ZIP file on the Master, you should close all the Ergosoft process in the Clients stations.
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