Change User Data Folder

Change User Data Folder

Problem/Question
​Due to e.g. Windows updates and/or other system errors, problems may occur in the RIP.
These can manifest themselves as e.g. JobComposer crash, defective Print Environment etc..
 
To solve the problem it is recommended to change the user data folder.

Solution/Work-Around
To change the user data folder proceed as follows:
  1. Start the maintenance tool
  2. Click on "Set user data path"
  3. Confirm the message
  4. Click on the folder icon behind the current path
  5. Create a new user data folder in the EsRip folder
  6. Select it
  7. Click on Ok
  8. Restart the RIP
If you want to transfer the Print Environment directly from the existing User Data Folder, for example, this can only be done by reinstalling RIP. Proceed as follows:
  1. Download the current Ergosoft version from your User Portal and start the installation routine
  2. Create a new user data folder in the EsRip folder
  3. Select it
  4. Set the slider for the migration options to On
  5. Select all the options you need *)
  6. Click Ok
  7. Complete the installation
  8. Then restart the RIP
*) Note: if you do not select anything, the RIP will start completely empty. All settings have to be done manually. This can be helpful if the RIP no longer works as desired. Print environments, settings and presets can then be gradually imported from the old user data folder.

If no data is migrated:
  1. Take notes or screenshots of the Application Default settings
  2. Export the Print and Cut Environments
  3. Export your own Presets

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