General Knowledge Base
Issues with printing multiple copies
Problem/Question When printing multiple copies only one copy is printed and/or you receive an error message. Solution/Work-Around The general recommendation is the use of "Without Gap - Repeat Print Marks" Sometimes multiple copies have to be defined ...
Difference between ink assignment in the Print Environment and printer
Problem/Question In some Print Environments, the ink assignment shows only CMYK although the printer has additional spot color channels (e.g. orange, blue, green, light colors etc.). Additionally, there is the problem that no Cost Calculation is ...
Error when sending data to "Port name"
Problem/Question When sending print data, the following error message appears from the Print/CutQueue “Error when sending data to "Port name". The process hosting the driver for this device has ended." This error message indicates that there are ...
Mimaki UV printer Layer mode error
Problem/Question After change the layer mode at Mimaki UV printer models get following error message: “Layer mode is not compatible with the print mode (resolution) ..." This error message indicates that the printer data (print modes) has not yet ...
Calculate media consumption
Problem/Question The media consumption on the JobTicket shows only the media lenght “How can I switch to square meters?" If width (and length) of the loaded media are not set in the PrintQueue, the job dimensions are used to calculate the media ...
How to use Summa F-Series Cutters?
Problem/Question How to use Summa F-Series Cutters? Solution/Work-Around To use the Summa F-Series Cutters, you should follow the normal Ergosoft procedure for cutting. It just need special attention regarding the Driver mode you want to use. Please, ...
How to Print K as RGB with CMYK PDF
Problem/Question How to print K as RGB when using a CMYK PDF? Solution/Work-Around This is only possible when using the Legacy PDF interpreter. How to use "Legacy" PDF Interpreter> "Options" menu at JobComposer "Application Defaults" "PDF ...
Connect Multiple Mimaki USB printers
Problem/Question When connecting several Mimaki USB printers to one Ergosoft RIP PC, connection problems might come up and the question arises “How do I set up multiple Mimaki USB Printers to run on the same PC?" Mimaki has no set restriction on how ...
Tune not available in the Properties & Actions Bar
Problem/Question The Properties & Actions Bar on the right side of the JobComposer does not show the “Tune” Option anymore. “Why cannot select the Tune Option?" Tune is a function that is not compatible with Postscript/PDF color management and is ...
[AE=1506] PRINT ERROR #-3
Problem/Question When printing, the rasterizing process stops and the RIPServer shows an error message that says: “[AE=1506]:PRINT ERROR #-3" This error can be found when trying to RIP a file in RipServer. Solution/Work-Around Check the user access ...
How to activate the license
Problem/Question You received a license key from Ergosoft by e-mail? You're only a few steps from running Ergosoft 16 away. Solution/Work-Around Preparation Plug the dongle into a USB port directly on the pc. Ensure the internet connection is stable. ...
How to get an installer of TxLink4
Problem/Question You want to get an installer of TxLink4 The current installer for the latest release of TxLink4 can be found on Mimaki TxLink4 webpage. Solution/Work-Around Go to Mimaki TxLink4 Go to “Download" Download the latest Installer ...
How to get an installer of Ergosoft Roland DG Edition 3
Problem/Question You want to get an installer of Ergosoft Roland DG Edition 3 The current installer for the latest release of Ergosoft Roland DG Edition 3 can be found on Ergosoft Roland DG Edition webpage. Solution/Work-Around Go to Ergosoft Roland ...
How to get an installer of HP Ergosoft RIP Color Edition
Problem/Question You want to get an installer of HP Ergosoft RIP Color Edition. The current installer for the latest release of HP Ergosoft RIP Color Edition can be found on HP Ergosoft RIP Color Edition Series webpage. Solution/Work-Around Go to HP ...
RipEngine crashes immediately when starting
Problem/Question Whenever the RipEngine is started, it crashes immediately. In some cases, it is visible that it begins to process a Job (Usually the same job every time, regardless of which Job was sent last.) The most common source of this problem ...
Error 0x1808810A Java is not enabled
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x1808810A Java is not enabled. Please enable Java or use Offline license transfer." This error message indicates that there is a communication ...
Print Environment Invalid or Wrong Version
Problem/Question When importing a Print Environment, the user gets a warning message that says: “Print Environment file invalid or wrong version" This error message appears when trying to import a Print Environment into an older or wrong version of ...
Windows Error 996
Problem/Question Windows message with the description “Error 996” There can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. It can ...
Offline license activation
Problem/Question You want to activate your license, but your RIP PC is not connected to the Internet. In this case you can use the offline activation option. Solution/Work-Around Step 1: Export the WibuCmRaC file (RIP PC whitout Internet access) Open ...
RIP Engines configuration
Problem/Question No rip processes are performed. No RipEngine seems to be active. How to change the number of active RipEngines? At least one RipEngine is required to perform a rip process. Raster performance of the Ergosoft RipEngine mainly depends ...
Sequoia license information
Problem/Question Where to get information about the currently existing licenses? Note: You may need this information to check which options are listed to update the license for e.g. additional PrintQueue on a Client. Solution/Work-Around You can ...
Sequoia Communication Utility
Problem/Question What is the definition of the Communication Utility? The Communication Utility is a background application and is available in the Windows task bar after starting the Ergosoft ControlCenter. Solution/Work-Around The Communication ...
Sequoia Master PC is not found by the Client PC
Problem/Question When starting a Client PC the you receive an error message that the Master PC cannot be found. Usually this is a communication problem between the master and the clients. Solution/Work-Around Exit the "Ergosoft ControlCenter" on ...
Usage of Epson Spectroproofer
Problem/Question How to use the integrated Spectroproofer of Epson? Solution/Work-Around To use the Epson Spectroproofer an update patch is required. The respective libraries are not included by default. Please download the patch from our ...
Use Epson USB port
Problem/Question How is an Epson USB Port added to the Print Environment? Since there is no Option for it when adding a new Port. Solution/Work-Around As Epson USB does not have its own interface between the Ergosoft RIP and printer, a Windows ...
0x1203 Error: Command failed: S1 when measuring with Barbieri Spectro LFP
Problem/Question When attempting to measure and/or do the White calibration with the Barbieri Spectro LFP, the measuring head does not move and it gives out the error message "0x1203 Error: Command failed: S1". Solution/Work-Around This issue usually ...
Cut button grayed out / not available
Problem/Question ContourCut is licensed, but the “Cut” button in the software is grayed out and cannot be used. Solution/Work-Around “Contour Cut” has to be activated Within JobComposer select "View" (top menu) Open "Tools" Check "Cut Environments" ...
Printer does not print - Job Status remains "Waiting"
Problem/Question After starting a print from JobComposer the job remains in status "waiting" even if the PrintQueue is online and the printer is ready to print. The problem can be caused by certain settings that forces the PrintQueue to wait for ...
Printing width or size limited / Full width printing not available
Problem/Question When opening a new Job, the printing width appears to be limited to a smaller width than the printer is actually capable of (e.g. a printer is 250cm wide, but the Job in the JobComposer is only 120cm wide and cannot be changed to be ...
Sequoia Master PC crash
Problem/Question The Sequoia Master PC is crashed or is temporarily not available. Solution/Work-Around Procedure using a new PC: Install the latest Version of Ergosoft Follow the Installation Description Note: be sure to have the same release ...
Sequioa Shared Storage
Problem/Question How to setup the Shared Storage? The Shared Storage synchronizes settings across all Sequoia systems and allows for easy backups by using on centralized location. The Shared Storage folder will hold all settings, image and user data, ...
Error: Cannot find this file. Verify that the correct path and file name are given.
Problem/Question In Sequoia a print job cannot be printed due to the following error: “Cannot find this file. Verify that the correct path and file name are given." This error will come up on PrintQueue or QueueManager > Job Details > Journal and ...
Sequoia Program Feature configuration
Problem/Question How to activate or deactivate options for Client PCs in Sequoia. The Sequoia license specifies which options can be activated. Each of the enabled functions can be activated/deactivated at Ergosoft ControlCenter. Solution/Work-Around ...
Sequoia Update
Problem/Question How to update Sequoia? The update of the Sequoia version must be done in the correct order. Solution/Work-Around <Exit> the Ergosoft ControlCenter on the Master PC Note: All Client workstations get a broadcast shutdown. Clients in ...
Disable the use of light ink
Problem/Question According to the printer driver, light inks are provided, but the printer is actually only equipped with CMYK. The ink assignment cannot be changed. How can the use of light inks be excluded from the printer driver? ...
Switch to the Sequoia Standalone mode
Problem/Question In case the communication to the Master workstation does not longer work, the Ergosoft standalone configuration can be used to make a workstation run independently. “How can i switch to the Standalone mode" Solution/Work-Around ...
Error 0x18080015 License transfer not possible
Problem/Question When trying to activate the license ticket online you receive an error message: “Error 0x18080015 License transfer not possible- A license transfer is not possible with the selected CmContainer Please contact support services to ...
Mimaki - Error 11 or 202 Parameter
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the display of the printer: “ERROR 11 - PARAMETER ERROR" or "ERROR 202 - PARAMETER" depending on the model you are using. The print ...
Sequoia Modes
Problem/Question When installing Sequoia you will be asked in which mode you want to install the software. This raises the question “What is the difference between the modes you can run Sequoia?" At this installation window you can select which ...
Where do you rip in Sequoia?
Problem/Question A fundamental question that is asked again and again: “Where do you rip in Sequoia?" This is important for the System Requirements to know. Solution/Work-Around In Sequoia, ripping is always performed on the Client on which the ...
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