General Knowledge Base
How to install and activate the license of the dongle free (CmAct) Version
Problem/Question When you get a license link to activate Ergosoft dongle free version follow the instructions Solution/Work-Around Online activation (RIP PC with Internet access) For download the Dongle Free Version please read the Quickstart Guide ...
Sequoia Network Admin Setup
Sequoia Network Admin Setup Problem/Question Recommended Windows 10 network configuration for Ergosoft 16 Sequoia Solution/Work-Around Important! The following instructions should in any case be carried out by a network and PC administrator! Ergosoft ...
EPSON SC-V7000 driver is not available
Problem/Question You bought a license for EPSON SC-V7000 driver, installed latest version of Ergosoft but the corresponding driver still doesn't show up in the list? Solution/Work-Around Because of its special properties, this driver needs to be ...
List of Swatches
Problem/Question After the RIP installation, only a "PANTONE solid Coated V4_M1_D50_2deg" Swatchbook is available by default in the Swatchbook Tool. Ergosoft writes in its Ergosoft 16 brochure and in the Feature Highlights that new Color Books and ...
Does every user need to create a login to activate the license?
Problem/Question Whether one intends to activate a permanent or an evaluation license, starting the activation the Activation Portal website prompts to login. At this stage several questions may pop up like e. g. “Does a user need to create an own ...
Epson HTM Driver error -12 when retrieving EMX data
Problem/Question When retrieving EMX data from Epson Edge Dashboard in Epson HTM drivers you get the error message “Failed to retrieve EMX data from Epson Edge Dashboard. -12" This error message indicates that the Epson Printer is not registered at ...
Epson HTM Driver error -7 when retrieving EMX data
Problem/Question When retrieving EMX data from Epson Edge Dashboard in Epson HTM drivers you get the error message “Failed to retrieve EMX data from Epson Ege Dashboard. -7" This error message indicates that the Epson Edge Dashboard has not started ...
How to load an XML resolution file into a Print Environment (Universal Driver)
Problem/Question You receive an error message when closing the Print Environment after loading a new XML file in the Device options? Re-open the Print Environment might be the solution. Not every driver is able to access the XML data right after ...
No access to the Print Environment download server
Problem/Question When clicking the <Download> button in the Print Environment Manager, an error message is displayed that the connection to the server for the download cannot be established. This problem usually comes from the Windows firewall and ...
Wibu Version Compatibility Patch
Problem/Question Jumping back to an older version of Ergosoft, the error "Attention: License count exceeded!" will appear. Trying to open JobComposer you will find this message: After closing this message, a new warning will show: COM Error ...
Error 0x18080001 An internal error has occurred
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18080001 An internal error has occurred. Please try again later." This error message indicates that there is a communication problem between the ...
Error 0x18088006 Internal error during license transfer
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18088006 Internal error during license transfer. Please contact the support service." This error message indicates that there is a communication ...
Printer Pools
Enable load balancing on multiple print devices of the same type Problem/Question “Is it possible to distribute the print jobs evenly to several printers?" You have several printers of the same type and want to realize a kind of "load balancing". ...
Easy generation of Print Environment for HP Latex 700/800/W
Problem/Question The HP Latex 700/800/W works with so called "Substrate Presets" containing color management, resolution settings and hardware parameters to classify different print modes. Some generic Substrate Presets already stored in the printers ...
How to create a custom PrintQueue Maintenance Job
Problem/Question To prevent printhead nozzles clogging in certain situations, Maintenance Jobs can be activated in the PrintQueue. Maintenance Jobs are small print jobs to be printed between production jobs utilizing all inks channels. There are ...
Pixelated Objects
Problem/Question Printing very small objects with PDF input files, the output might look pixelated, not smooth enough. Solution/Work-Around To improve the output quality for small objects you should change settings of the PostScript/PDF Parameters. ...
Line shifts on very thin strokes on several fonts
Problem/Question Working with very thin strokes around a letter can lead to tiny shifts caused by rounding error. The cause of this misinterpreting can lie in various things like e. g. Font Type, thickness of the stroke, PS/PDF interpreter, ... ...
Missing CodeMeter Runtime
Problem/Question Trying to activate a license the following error appears. “CmContainer not found" This message indicates that the USB dongle driver - called CodeMeter Runtime is not installed. Solution/Work-Around The Wibu CodeMeter Runtime will be ...
Calibration & Profile with White Ink using “Legacy modes"
Problem/Question “How to do a Calibration & Profiling with White Ink underlay, using Legacy Modes" Solution/Work-Around In order to do a Calibration & Profile with the White Ink underlay, there is a need to define how we want to manage the white ...
Calibration & Profile with White Ink as “User modified curve”
Problem/Question “How to do a Calibration & Profiling with White Ink underlay, using a User modified curve" Solution/Work-Around In order to do a Calibration & Profile with the White Ink underlay, there is a need to define how we want to manage the ...
Grayscale TIF is converted to RGB
Problem/Question “When I import a grayscale image into JobComposer, it is automatically converted to RGB." Solution/Work-Around To get more contrast and a less grainy image output, Ergosoft converts grayscale TIFs to RGB per default. One can revert ...
COM Error 0x646 Fill Job failed
Problem/Question When you cannot print from a hotfolder you will got the following error message in the hotfolder log “COM Error 0x646 Fill Job failed : Feature ID not registered" This error message only affects users with a Delta Automation license. ...
Error 0x18088106 during creation of license request
Problem/Question When trying to activate the license ticket online you receive an error message: “Error 0x18088106 Error during creation of license request. Please try again" The connection to CodeMeter dongle has been unexpectedly interrupted. This ...
Wrong pressure settings with Summa S series driver - Ergosoft RIP 15
Problem/Question Working with a Summa S series cut driver in Ergosoft 15 (latest build) can lead to wrong pressure settings even the cut environment setting "Pressure" ist set to "device setting". This is an unintended behavior in Ergosoft RIP 15 ...
Runtime Error! Pure Virtual Function Call - R6025
Problem/Question "Runtime Error message appears" This message indicates, that an active Ergosoft background task got corrupted or deleted by the operating system. Solution/Work-Around One possible solution could be to clean-up temporary files and ...
Error 0x1808000D
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x1808000D - An internal error occurred. Please try later." This error message indicates that the license you are trying to activate was created ...
Re-open a job from Queue in JobComposer using Archive feature
Problem/Question Facing problems with unintended different print outs, questions arises like "How can I be sure, two completed jobs were done with the same settings?" or "Can I reproduce a done job in JobComposer?" Solution/Work-Around Ergosoft ...
Summa license error (from 16.4)
Problem/Question Using older Summa CutEnvironments containing S-Class or S2-Class driver with Ergosoft 16.4 or later can lead to error messages like "Contour Cut Driver not licensed. Please select a model on the General page. Continue anyway?" or ...
Change embedded CMM files to external
Problem/Question “How can I set embedded color management files like Density and ICC to external in my PrintEnvironment?" Working with Ergosoft default workflow, density and output profile (ICC) are embedded automatically in the PrintEnvironment. For ...
Currency change for Cost Calculation
Problem/Question The default setting for the currency in Ergosoft RIP is USD. This can be changed to one of the additional 25 currencies at any time. "How can I change the currency for the Cost Calculation?" Solution/Work-Around Open the "Application ...
Delete Print- & CutQueue
Problem/Question Print & Cut Queues that can no longer be used can be removed from the list at any time. "How to remove a Print & CutQueue with all associated data?" Solution/Work-Around Go to the Ergosoft ControlCenter Select the TAB "Queues" Click ...
Sequoia Dongle move
Problem/Question If you change PCs or have other problems with the dongle server it may be necessary to move the dongle to another PC within the Sequoia system. "How can the Sequoia dongle be replugged without changing the Master/Client ...
Which RIP program parts require admin rights?
Problem/Question During and after installation, user and network rights can cause problems when running the Ergosoft RIP. “Which RIP program parts require admin rights?" Some parts of the Ergosoft RIP installations needs read & write access. ...
Correct cancellation of a print job
Problem/Question How to cancel a print job with multiple copies and continue printing with the appropriate number of copies? Solution/Work-Around Switch the PrintQueue to offline Cancel the job in the queue by using the context menu (right click) ...
White channel optimization
Problem/Question When printing a white solid area, there are always gaps in the print. This can result from the white channel settings in the Print Environment. This usually happens with inks that dry quickly on the print media and only have a low ...
Error Refreshing Preview for ### -- Image File cannot be opened [4]
Problem/Question When importing a file unpacked from a .zip file, no preview is generated even when the PreviewServer is working and empty. Upon importing, the PreviewServer only shows: “Refreshing Preview for ### -- Image File cannot be opened [4]" ...
Files are not printed for no apparent reason
Problem/Question Occasionally, files may not be printed. There is also no error message in the PrintQueue. Printer hangs up or is blocked. Usually, umlauts (ä,ö,ü) and special characters (/,&,%,é, etc.) in file names and path names cause ...
Difference between Mutoh EU and ASIA Models
Problem/Question There are two Print Environments for some Mutoh printer: one designated as EU and one as ASIA “What’s the difference between the two?" Solution/Work-Around The EU and ASIA printer models normally use different firmwares The Asian ...
Roland Color System Library
Problem/Question Roland provides different color librarys for its printers (e.g. for metallic or textile fluo inks) “Is there a way to use the Roland Color System Library?" The Roland Color Libararys are usually Adobe Illustrator files (*.ai). To use ...
How to setup Summa S & Summa S2 Class plotters (from 16.4)
Problem/Question After an update the Summa plotter works not as intended. You are confused about the variations of available drivers and need to know which driver to choose. Solution/Work-Around Just choose the type as described below: DRAG_HEAD ...
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