Find Answers to Known Issues
License for Donlge or PC-bound
Problem/Question When going through the license activation process, you may get asked where the license should be transferred to. Solution/Work-Around Ergosoft licenses can be bound to a USB dongle or a specific PC. Caution: Once the license has been ...
Some installed inks cannot be controlled via the Output Profile
Problem/Question When printing an Ink Assignment Chart, not all inks contained in the printer are output. These missing colors cannot be calibrated as part of the Output Calibration. Why is this the case? Solution/Work-Around Due to manufacturer ...
How to control the usage of Fluo-Colors in Color Profile
Problem/Question Your printer contains Fluo-Colors such as Fluo-Pink or Fluo-Yellow. You performed an Output Calibration in Ergosoft. How can the use of Fluo-Colors be adjusted? Solution/Work-Around Create a duplicate of the Print Environment used as ...
How to adjust Halftoning Parameters
Problem/Question Ergosoft RIP has quite extensive possibilities to control the usage of different dot sizes and light inks. This article is about how the Halftoning Parameter settings work. Solution/Work-Around The vertical axis shows the input ...
How to switch from demo installation to purchased version
Problem/Question After using a trial version, you decided to purchase Ergosoft. What do you need to consider now? Solution/Work-Around Ensure your CodeMeter USB Dongle is plugged in and detected in CodeMeter Control Center. Close the Ergosoft ...
Important information when reporting an issue
Problem/Question You want to submit a ticket to report a technical issue Solution/Work-Around In order for us to provide any suggestions for your problem, we need the following information. Support Data ZIP File Please create and send us the support ...
How to load an XML resolution file into a Print Environment (Universal Driver)
Problem/Question You receive an error message when closing the Print Environment after loading a new XML file in the Device options? Re-open the Print Environment might be the solution. Not every driver is able to access the XML data right after ...
Ergosoft System Requirements
Problem/Question How should the PC be configured for optimal Ergosoft performance? Solution/Work-Around High performance software requires high performance hardware. Operating System: Windows 10 64 Bit, Windows 11 64 Bit * Processor: Intel Core i7 ...
Easy generation of Print Environment for HP Latex 700/800/W
Problem/Question The HP Latex 700/800/W works with so called "Substrate Presets" containing color management, resolution settings and hardware parameters to classify different print modes. Some generic Substrate Presets already stored in the printers ...
Mimaki USB connectivity issues
Problem/Question RIP PC or Ergosoft gets no connection to the printer or data transfer stops in the middle of printing using a USB connected Mimaki printer. Solution/Work-Around Check the connection of the USB Cable Remove the USB cable at the end of ...
[AE=1505] HP Raster Library Error –2
Problem/Question RIP Server stops processing the Job in print mode and displays the error message [AE=1505] HP Raster Library Error –2 „HP Raster Library Error –2 Invalid parameter“ This error message most commonly appears on certain HP models when ...
COM Error Module not found or incompatible
Problem/Question When opening a Print Environment the following error message is displayed “COM Error Module not found or incompatible” This can happen because the Print Environment was created in a different version of the program than the one that ...
Error 224, invalid firmware version
Problem/Question When Starting the RIP Software or at the installation an error message shows up: "The addressed CmStick has an invalid Firmware Version, Error 224" This error message indicates that the firmware of the used dongle is outdated and no ...
Error when sending data to "Port name"
Problem/Question When sending print data, the following error message appears from the Print/CutQueue “Error when sending data to "Port name". The process hosting the driver for this device has ended." This error message indicates that there are ...
Issues with printing multiple copies
Problem/Question When printing multiple copies only one copy is printed and/or you receive an error message. Solution/Work-Around The general recommendation is the use of "Without Gap - Repeat Print Marks" Sometimes multiple copies have to be defined ...
Difference between ink assignment in the Print Environment and printer
Problem/Question In some Print Environments, the ink assignment shows only CMYK although the printer has additional spot color channels (e.g. orange, blue, green, light colors etc.). Additionally, there is the problem that no Cost Calculation is ...
Roland Color System Library
Problem/Question Roland provides different color librarys for its printers (e.g. for metallic or textile fluo inks) “Is there a way to use the Roland Color System Library?" The Roland Color Libararys are usually Adobe Illustrator files (*.ai). To use ...
Windows Printer Port
Problem/Question How to create a Windows Printer Port? Solution/Work-Around Please notice that not all printer models do support Windows Printer port Select <Manage> under "Queues" in the Ergosoft ControlCenter Choose the client to which you want to ...
Error 0x18080015 License transfer not possible
Problem/Question When trying to activate the license ticket online you receive an error message: “Error 0x18080015 License transfer not possible- A license transfer is not possible with the selected CmContainer Please contact support services to ...
Different density measurement results between V15 and V16
Problem/Question When comparing density measurements between Ergosoft RIP 15 and Ergosoft 16, differences may occur. This is due to the newly added density specifications for the primary inks. Solution/Work-Around To change back to the default ...
Mimaki - Error 11 or 202 Parameter
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the display of the printer: “ERROR 11 - PARAMETER ERROR" or "ERROR 202 - PARAMETER" depending on the model you are using. The print ...
Activate/Deactivate the Status Monitor
Problem/Question How to activate/deactivate the Status Monitor? Solution/Work-Around Close the PrintQueue Go to "ErgoSoft ControlCenter" Select the tab "Queues" (not the Button <Queues> on the tab "Home"!) Click on the Button <Manage> Select the ...
How to setup Summa S & Summa S2 Class plotters (from 16.4)
Problem/Question After an update the Summa plotter works not as intended. You are confused about the variations of available drivers and need to know which driver to choose. Solution/Work-Around Just choose the type as described below: DRAG_HEAD ...
Difference between Mutoh EU and ASIA Models
Problem/Question There are two Print Environments for some Mutoh printer: one designated as EU and one as ASIA “What’s the difference between the two?" Solution/Work-Around The EU and ASIA printer models normally use different firmwares The Asian ...
Files are not printed for no apparent reason
Problem/Question Occasionally, files may not be printed. There is also no error message in the PrintQueue. Printer hangs up or is blocked. Usually, umlauts (ä,ö,ü) and special characters (/,&,%,é, etc.) in file names and path names cause ...
Error Refreshing Preview for ### -- Image File cannot be opened [4]
Problem/Question When importing a file unpacked from a .zip file, no preview is generated even when the PreviewServer is working and empty. Upon importing, the PreviewServer only shows: “Refreshing Preview for ### -- Image File cannot be opened [4]" ...
How to use Summa F-Series Cutters?
Problem/Question How to use Summa F-Series Cutters? Solution/Work-Around To use the Summa F-Series Cutters, you should follow the normal Ergosoft procedure for cutting. It just need special attention regarding the Driver mode you want to use. Please, ...
How to Print K as RGB with CMYK PDF
Problem/Question How to print K as RGB when using a CMYK PDF? Solution/Work-Around This is only possible when using the Legacy PDF interpreter. How to use "Legacy" PDF Interpreter> "Options" menu at JobComposer "Application Defaults" "PDF ...
RipEngine crashes immediately when starting
Problem/Question Whenever the RipEngine is started, it crashes immediately. In some cases, it is visible that it begins to process a Job (Usually the same job every time, regardless of which Job was sent last.) The most common source of this problem ...
[AE=1506] PRINT ERROR #-3
Problem/Question When printing, the rasterizing process stops and the RIPServer shows an error message that says: “[AE=1506]:PRINT ERROR #-3" This error can be found when trying to RIP a file in RipServer. Solution/Work-Around Check the user access ...
Line shifts on very thin strokes on several fonts
Problem/Question Working with very thin strokes around a letter can lead to tiny shifts caused by rounding error. The cause of this misinterpreting can lie in various things like e. g. Font Type, thickness of the stroke, PS/PDF interpreter, ... ...
Missing CodeMeter Runtime
Problem/Question Trying to activate a license the following error appears. “CmContainer not found" This message indicates that the USB dongle driver - called CodeMeter Runtime is not installed. Solution/Work-Around The Wibu CodeMeter Runtime will be ...
Runtime Error! Pure Virtual Function Call - R6025
Problem/Question "Runtime Error message appears" This message indicates, that an active Ergosoft background task got corrupted or deleted by the operating system. Solution/Work-Around One possible solution could be to clean-up temporary files and ...
Change embedded CMM files to external
Problem/Question “How can I set embedded color management files like Density and ICC to external in my PrintEnvironment?" Working with Ergosoft default workflow, density and output profile (ICC) are embedded automatically in the PrintEnvironment. For ...
Hide the Splash Screen
Problem/Question How can I hide the splash screen or start screen when starting Ergosoft 16? Solution/Work-Around The application can also be started via a command line. In order to hide the splash screen at startup, it must be expanded with the ...
Definition and content of subfolder FILES of the Ergosoft User Data folder
CutData – default output location for file-output cut drivers. Manually deleting these files does not do any harm – as long as the user does not need the data any longer. When creating a CutClient for a file-output cut driver (Flatbed cutters, ...
Copy Protection Error: No License found
Problem/Question When Starting the RIP Software an error message shows up: "No license or dongle found" This error message in general indicates that the CodeMeter driver cannot find the dongle. This can also happen when no valid license for the used ...
Error 200, CmContainer Entry not found
Problem/Question When Starting the RIP Software or at the installation an error message shows up: "CmContainer Entry not found Error 200" The error message indicates that there is no license container for the started version on this dongle. ...
File could not be parsed
Problem/Question When importing an image, the following error message is displayed and no preview is generated for the image: "Error [102] File could not be parsed" This kind of problem is usually caused either by an image not conforming to the ...
How to use ColorGPS profiles in third party software
Problem/Question How to use ColorGPS profiles in third party software? Some third party software allow us to use external profiles for different reasons as simulation and proofing. Solution/Work-Around CMYK ColorGPS profiles can be used directly in ...
Next page