General Knowledge Base
How to delete temporary files
Problem/Question You want to delete temporary files to free up disk space. How can you do that? Solution/Work-Around Click on the "Tools" tab in Ergosoft ControlCenter. Open the SystemGuard. Configure the temporary data you´d like to delete and in ...
How to check Maintenance and Support Program status
Problem/Question You like to check the status of your Maintenance and Support Program? This can be done quickly. Solution/Work-Around Start the JobComposer. Click on "License Info" below "Help" tab. The Maintenance and Support Program status can be ...
How to check required driver license
Problem/Question There might be reasons you want to check the used driver and the required driver license of your PrintEnvironment. Solution/Work-Around Start the JobComposer. Select the PrintEnvironment to be checked. Navigate to the Print ...
Color differences between JPG and PDF input files
Problem/Question Processing a JPG and the same image as a PDF with the same settings with the same PrintEnvironment (incl. output calibration) leads to different colors on the printout. This might happen when the images have a profile assigned but ...
USB Mimaki port cannot be opened
Problem/Question Printing is not possible, the Mimaki printer rejects the data when sending a job from the PrintQueue. The message above indicates, that the USB communication cannot be established properly. The communication between the PC and the ...
How to Export and Import HotFolder Configurations
Problem/Question I have one or more HotFolders configured and I would like to back them up or transfer them to a different Installation. How can I do that? Solution/Work-Around HotFolder settings can easily be exported to external XML files. You can ...
Print or Cut Environment outputs PPL file instead of desired PRN, PRT, Cut file
Problem/Question When printing with a Print Environment or Cut Environment that uses a file interface (E.g. Zuend), the driver will output a .ppl file instead of the required file type like .prn, prt, .cut, etc. The .ppl file is an Ergosoft internal ...
Cut Driver not licensed / License count exceeded when trying to start Summa Cut Environment
Problem/Question When attempting to select an existing Cut Environment for a Summa Cutter or to start the CutQueue for a Summa, Ergosoft RIP displays an error message "Cut Driver not licensed" or "License count exceeded". The most common source of ...
How to print a multi-page PDF as individual jobs
Problem/Question There might be reasons you want to have each page of PDF as a separate job in the Print Queue. (E.g. you want to separate each printed page by auto sheet cut.) Solution/Work-Around The Ergosoft print dialog provides a feature called ...
How to create a new Color Profile based on an existing measurement
Problem/Question You successfully went through the profiling process with ColorGPS but still want to tweak your ICC without the need to re-measure? Solution/Work-Around ColorGPS automatically saves the session (.cpd) so you can generate many profiles ...
Deterioration in print quality after an ink changeover
Problem/Question A deterioration in print quality is detected after an ink changeover. How can the print quality be restored? Solution/Work-Around Copy the PrintEnvironment used before the ink changeover and name it differently. Remove the embedded ...
Barbieri Spectrophotometer, Epson printer not available in the driver list
Problem/Question When setting up a Barbieri Spectrophotometer or an Epson printer, the model is missing in the device list. The HTM drivers for Epson printers as well as the Barbieri Gateway software are large installation files. In order to keep the ...
Mimaki CJV150 Cut Only
Problem/Question Cut Only job is moved to the Done section after dispatch but the device is not moving - not cut has been done. Caused by the variety of different USB driver provided by Mimaki, somtimes cut only on the CJV150 does not work properly. ...
Networked Department Start order (Waiting for Ergosoft communication)
Problem/Question The following messages may appear when starting a Network Department Client. If this message does not disappear in seconds/minutes, the Client can't connect to the Master. (A permanent network connection between all Networked ...
Contone Ink Cost Calculation Feature
Problem/Question When using Contone printers, no dot sizes are available for calculating ink costs. Dithering, i.e. the dot distribution in the printout (simplified explanation), for Contone drivers cannot be carried out by the Ergosoft RIP, so that ...
How to create a Job Package
Problem/Question One might want to preserve a certain Ergosoft job whether to back it up or to send it over to another Ergosoft station to be processed. Together with the JobComposer file (.ppj) the Ergosoft Package Job feature collects all needed ...
About the Cut Workspace
This video explains how to activate the contour cut features in the Ergosfot RIP and how to switch to the dedicated Cut Workspace: https://youtu.be/iNt_AAWBNOk
About the Migration Tool
This video introduces the Ergosoft RIP migration tool briefly and shows how it can help you easily upgrade to the latest version of Ergsoft RIP: https://youtu.be/fkrDnbz-EZg
About Program and User Data Folders
This video shows why Ergosoft RIP can easily be updated without risking user data. https://youtu.be/UW8qOKBVUks
Mimaki – Missing job details in Mimaki PICT
Problem/Question Printed jobs with the Ergosoft RIP miss job details (e.g., media name) in Mimaki’s dashboard of the Cloud Technology PICT (https://mimaki.com/product/software/remote/pict/). This may be because you are using a Print Environment that ...
Mimaki – Parameter Error (PICT)
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the printer display. The print settings and device options of the current Print Environment are not supported by the printer. This may be ...
Epson Edge Dashboard Media Selection
What presetting must be made in the Epson Edge Dashboard for custom profiling? When using an Epson HTM driver, media presets can be called up in the device options. This is usually done via the Epson Edge Dashboard for the Epson printer registered ...
Switch From Dongle Free Demo to Purchase Version
This video guides you from the "Dongle Free" demo installation to the purchased "Dongle" version. https://youtu.be/Rr6Lj81ynw4
Jobs Remain in Waiting Status - Start RIPEngines
This video shows what to do if jobs remain in the "waiting" status and how to start RIPEngines. https://youtu.be/4HslkckiOS0
Delete Temporary Files
This video shows the easiest ways to delete temporary files to free up disk space or remove no longer needed files. https://youtu.be/CtutfTcvuD0
Check Maintenance and Support Program Status
In this short video, we show how to check for the status of the annual maintenance and support program quickly: https://youtu.be/-XB_L1zC_Cc
Check Required Driver License based on PrintEnvironment
Watch the following Video that shows the easiest way to check the used driver and required driver-license directly in the active PrintEnvironment: https://youtu.be/44xZLfb5PVU
TrueShapeNesting on Networked Departments (Sequoia)
Problem/Question On Networked Departments systems (formerly Sequoia), it is not possible to do TSN on the Client PCs. Solution/Work-Around Per Default, the TEMP folder on the Master (_Server\Files\TEMP) is set to store TSN generated PDF files. This ...
Can different Job Processing Policies (JPP) be applied between Networked Department stations?
Problem/Question Job Processing Policies govern different settings related to job processing, archiving, temporary data and automatic preflights. The JPP settings are stored as presets and can be assigned automatically by the Application Defaults or ...
How does the HP media profiling workflow work?
Problem/Question HP provides a couple of ready-made color profiles embedded in the HP media presets. They can be applied to the Ergosoft Print Environment by pressing the "Retrieve ICC Profile" button in Device Options. If no suitable ICC is ...
Change User Data Folder
Problem/Question Recourses like Print Environments, Presets, ICC profiles, and other settings are stored in a so-called User Data Folder. Per default, this UDF automatically is created when Ergosoft gets installed for the first time under ...
Slowly appearing context menu
Problem/Question Working with the context menu (right mouse click) in the Job Queue you may have observed the menu opening very slowly. Especially when one has to use the menu several times (e. g. to suspend a couple of jobs) this can be annoying. ...
Two dongles on one PC
Problem/Question Having Ergosoft licenses on two (or more) dongles you might wonder if you can just plug in both dongles to one PC and access all available licenses. Solution/Work-Around We generally do not recommend to plug more than one CM dongle. ...
How to configure the barcode position for flatbed cutters?
Problem/Question When printing barcodes for flatbed cut drivers the default position of the barcodes do not suit your needs, e.g. because you print the job centered for transfer sublimation and your paper is wider than the fabric so that the default ...
Error 1200 The specified device name is invalid
Problem/Question After a job is sent to the device, this error message occurs in the PrintQueue window: "Error 1200 The specified device name is invalid" This problem usually occurs when something has been changed or renamed in an existing ...
How to Consider CPU Power in RipEngine Configuration
Problem/Question When you configure RipEngines in the Ergosoft ControlCenter, page "RIP & Programs" you can set the number of threads to be used per RipEngine. And questions like the following can come up: What is the meaning of this setting? Can I ...
How can the Overlay Button be activated
Problem/Question You wish to overlay two images but the Overlay button is grayed out. Probably you're using a PrintEnvironment containing spot colors. The combination of spot channels and overlay can lead to faulty prints. This is why the function is ...
Error 0x18080006 No license request file selected
Problem/Question When trying to activating the license ticket, the error message appears "Error 0x18080006: No license request file selected. Please select a license request file and try again". Usually this error occurs if the dongle is not found by ...
How to implement Print & Cut Devices
Problem/Question For Print and Cut devices, usually up to 3 different Cut drivers (Cut after, Using Marks and Cut only) can be selected. "Where can I find the individual Cut drivers and how to add them?" Solution/Work-Around Select the Print ...
JobComposer demands for deleted preset
Problem/Question When starting the JobComposer the error message appears "ImagePreset "Preset name" not found" This error message usually appears after an image preset selected in the preset dropdown menu (which is asked for in the error message) has ...
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