Problem/Question
When generating the preview, the message "Server is busy" appears and the preview is no longer displayed in the JobComposer.
The cause is usually a timeout when updating the preview due to too many (temporary) files.
Solution/Work-Around
Clean any unnecessary files
- Open Ergosoft ControlCenter
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- Select the tab "Tools"
- Open <Maintenance Tool>
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- Select
the tab"Troubleshooting"
- Execute
"Shut down all RIP components"
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- Execute "Delete all temporary raster files"
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Other useful hints:
- Execute "Register COM Interfaces"
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- Execute "Delete all snapshots" in the Job Composer menu "Tools > Application Defaults" in tab "Snapshots"
User Folder manual Cleanup
- Delete all the files under C:\Users\Public\Documents\EsRip\15\Files\SnapRO
- Delete all the files under C:\Users\Public\Documents\EsRip\15\Files\TEMP (requires a RIP shutdown)
- Delete all unnecessary jobs under PrintClient or JobCenter
- Keep the JobTickets folder (C:\Users\Public\Documents\EsRip\15\Data\JobTickets) small.
This is not necessary in version 16 since you can manage all temporary files with SystemGuard.
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