Error Refreshing Preview for ### -- Image File cannot be opened [4]

Error Refreshing Preview for ### -- Image File cannot be opened [4]

Problem/Question
When importing a file unpacked from a .zip file, no preview is generated even when the PreviewServer is working and empty. Upon importing, the PreviewServer only shows:
“Refreshing Preview for ### -- Image File cannot be opened [4]"

The issue with this kind of problem is usually when an image file is sent in zipped form from a different time zone.

Solution/Work-Around
  1. Open unpacked file in other program (PDF reader, Image editing program, etc.)
  2. Resave the file
Note: Open the file without converting!

Related Articles & Links

    • Related Articles

    • File could not be parsed

      Problem/Question When importing an image, the following error message is displayed and no preview is generated for the image: "Error [102] File could not be parsed" This kind of problem is usually caused either by an image not conforming to the ...

    • File is not a valid ICC profile

      Problem/Question When selecting a certain PrintEnvironment an error message "File is not a valid ICC profile." can appear. This error message indicates that the embedded color profile got corrupted. Try to find out if the ICC is still good by ...

    • Cannot select Snapshots image folder

      Problem/Question In rare cases it can happen that in the "Application Defaults > Snapshots" no folder can be selected. This error has a common source when installing the program, which leads to incorrect registry entries for the program.  ...

    • Error 0x18080006 No license request file selected

      Problem/Question When trying to activating the license ticket, the error message appears "Error 0x18080006: No license request file selected. Please select a license request file and try again". Usually this error occurs if the dongle is not found by ...

    • [AE=1505] HP Raster Library Error –2

      Problem/Question RIP Server stops processing the Job in print mode and displays the error message [AE=1505] HP Raster Library Error –2 „HP Raster Library Error –2 Invalid parameter“ This error message most commonly appears on certain HP models when ...