Check Maintenance and Support Program Status

• Related Articles

• How to create a custom PrintQueue Maintenance Job

  Problem/Question To prevent printhead nozzles clogging in certain situations, Maintenance Jobs can be activated in the PrintQueue. Maintenance Jobs are small print jobs to be printed between production jobs utilizing all inks channels. There are ...

• How to Generate a Support Data ZIP

  Problem/Question How to Generate a Support Data ZIP file? Solution/Work-Around Open "ErgoSoft ControlCenter" Select tab "Tools" Start the "MaintenanceTool" <Exit> ErgoSoft ControlCenter and go back to "MaintenanceTool" Select the tab ...

• Printer does not print - Job Status remains "Waiting"

  Problem/Question After starting a print from JobComposer the job remains in status "waiting" even if the PrintQueue is online and the printer is ready to print. The problem can be caused by certain settings that forces the PrintQueue to wait for ...

• What is the Support Data ZIP file?

  Problem/Question "What is the purpose of the Support.zip file?"   The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting. Below you will find a ...

• Jobs Remain in Waiting Status - Start RIPEngines

  This video shows what to do if jobs remain in the "waiting" status and how to start RIPEngines. https://youtu.be/4HslkckiOS0