Ergosoft RIP - Quickhelp - Switch from Dongle Free to Dongle installation

About Program and User Data Folders

This video shows why Ergosoft RIP can easily be updated without risking user data.
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    • Definition and content of subfolder FILES of the Ergosoft User Data folder

      CutData – default output location for file-output cut drivers. Manually deleting these files does not do any harm – as long as the user does not need the data any longer. When creating a CutClient for a file-output cut driver (Flatbed cutters, ...
    • What is the Support Data ZIP file?

      Problem/Question "What is the purpose of the Support.zip file?"   The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting. Below you will find a ...
    • Change User Data Folder

      Problem/Question ​Due to e.g. Windows updates and/or other system errors, problems may occur in the RIP. These can manifest themselves as e.g. JobComposer crash, defective Print Environment etc..   To solve the problem it is recommended to change the ...
    • Sequoia Update

      Problem/Question How to update Sequoia? The update of the Sequoia version must be done in the correct order. Solution/Work-Around <Exit> the Ergosoft ControlCenter on the Master PC Note: All Client workstations get a broadcast shutdown. Clients in ...
    • Sequoia Program Feature configuration

      Problem/Question How to activate or deactivate options for Client PCs in Sequoia. The Sequoia license specifies which options can be activated. Each of the enabled functions can be activated/deactivated at Ergosoft ControlCenter. Solution/Work-Around ...