About Program and User Data Folders

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• Definition and content of subfolder FILES of the Ergosoft User Data folder

  CutData – default output location for file-output cut drivers. Manually deleting these files does not do any harm – as long as the user does not need the data any longer. When creating a CutClient for a file-output cut driver (Flatbed cutters, ...

• What is the Support Data ZIP file?

  Problem/Question "What is the purpose of the Support.zip file?"   The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting. Below you will find a ...

• User Folders Manual Cleanup

  "My System is slow how can I make a cleanup?" "My User folder is too big, how can I make a clenup?" Problem In older versions such as ErgoSoft RIP Version 15 and Version 14, a manual cleanup need to be done from time to time, otherwise error may ...

• Information from user when reporting an issue

  In order for us to provide any suggestions for your problem, we need the following information: Support Data ZIP File Please create and send us the support data zip file from the system on which the problem occurs. It will give us a lot of needed ...

• Sequoia Program Feature configuration

  Problem/Question How to activate or deactivate options for Client PCs in Sequoia. The Sequoia license specifies which options can be activated. Each of the enabled functions can be activated/deactivated at Ergosoft ControlCenter. Solution/Work-Around ...